FAQs

  1. How can I return my product?
    • You can return your product in the address found in our delivery section. We will accept returns if the product is not what you expected within the 14 days no quibble guarantee.
    • However any opened product cannot be returned.
  2. How much does standard postage cost?
    • Second Class delivery in the UK (England, Scotland, Wales and Northern Ireland) costs £2.50 and aims to deliver within 2-3 working days including Saturdays.
    • Where possible, we will always dispatch all orders within 1-2 working days of receipt, however at busy periods dispatch time could be longer than this. So please allow up to 14 days for delivery. If you are in a hurry for your order please call or email for an estimated current dispatch time.
  3. How much does next day delivery cost?
    • First Class delivery in the UK (England, Scotland, Wales and Northern Ireland) costs £4.00 and aims to deliver the next working day including Saturdays if an order is received before 11am Monday to Friday.
    • Orders received after 11am Monday to Friday should be delivered within 2 working days including Saturdays.
  4. Can I place an order from outside the UK?
    • Yes. All European orders outside of the UK are sent via Royal Mail International Signed with a fixed postage price of £10.00 regardless of quantity ordered. Where possible, we will always dispatch all orders within 1-2 working days of receipt, however at busy periods dispatch time could be longer than this. So please allow up to 14 days for delivery. International buyers can expect extended delivery times subject to location and postal service selected.